Our standard response time for email and support tickets is 24–48 business hours.

If your request is urgent, please call our support line directly. Community posts and DMs may take longer depending on volume.

We always send acknowledgment once your message is received.

•Email Support – For account, billing, and technical questions
•1-800 Support Line – For urgent matters
•In-App Chat – For quick questions
•Community Portal – For training, updates, and peer support
•Live Classrooms – Held weekly for walkthroughs and feature updates

We recommend using the channel that best fits your situation.

Call the support line for:

• Account access issues
• Payment failures or urgent billing concerns
• System outages
• Time-sensitive launch problems

For general questions, email or community support is preferred.

The fastest way to resolve most issues is:

1. Check the Support Library

2. Search the Community Portal

3. Submit a detailed email including screenshots

4. Providing clear details helps us solve your issue faster.

Yes. We host weekly live sessions where we walk through features, updates, and common workflows.

You can also request:

• Independent Study Sessions
• Build Support (if included in your plan)
• Implementation Guidance

To help us assist you efficiently, please include:

• Your business name
• The specific page or feature in question
• Screenshots or screen recordings
• A clear explanation of what you expected vs. what happened

The more detailed your request, the faster we can resolve it.

Yes. Our community is actively monitored, but it is not a replacement for formal ticket support.

If your issue involves billing, privacy, contracts, or account access, please contact official support directly.

Support includes troubleshooting, guidance, and minor adjustments.
Build requests (new funnels, full automations, website redesigns, advanced integrations, etc.) require a project scope and may incur additional fees.

Priority support is available for clients on a Dedicated One-on-One Support plan.

Standard support is handled in the order received during normal business hours.

Live agents are available Monday–Friday during posted business hours (excluding holidays).

Support tickets can be submitted 24/7 and are processed in the order received.

You will receive a confirmation email.
Your request is placed in queue and assigned to the appropriate team member.
Please allow the standard response time before submitting duplicate requests.

We strongly recommend submitting a support ticket first to enter the queue.
This ensures your request is properly tracked and assigned.

Independent Study Sessions are live, guided working sessions held every other Wednesday at 7:00 PM (ET).

Independent Study Sessions are live, guided working sessions where you can watch real-time screen demonstrations, ask questions, and learn how to properly use your MyBrand system.

These are not private one-on-one calls. They are structured support sessions designed to:

• Walk through features step-by-step
• Demonstrate workflows and automations
• Answer general implementation questions
• Provide clarity on how to use specific tools

If you need personalized, account-specific strategy or hands-on build support, you may upgrade to our Dedicated One-on-One Support plan for reserved private time.

Recordings of past Independent Study Sessions may also be available inside your account.